BACKLIT FREQUENTLY ASKED QUESTIONS
How is a Backlit face typically finished?
A backlit face is commonly finished with bleed and a straight cut edge. However, we can customize the finishing to your specifications.
What type of payment can I use?
All orders are prepay and we accept Visa, Mastercard, Discover, American Express.
What file types can I upload?
We accept Photoshop and Illustrator files as well as high resolution pdf, tiff, jpg etc. Art should be designed @ a scale of 1" = 1' @ 300 dpi. Convert all text to outline paths. Use PMS pantone colors whenever possible, if not must use CMYK colors.
How much is shipping?
All orders will be shipped rolled with a minimum of $35.00. Orders larger than 8’10” must ship truck freight. Please email for an accurate shipping quote.
What is the short run fee?
The short run fee helps us recover processing, finishing, administrative and shipping costs on smaller jobs. This fee is applied to orders under 287 square feet. Our low pricing structure is based off our production ability of 3,800 square feet per hour.
What is your turn around time?
Most billboard orders ship in 7 business days from order submission or proof approval. Turn around times are never guaranteed and may vary slightly depending on current print load.
What is your warranty?
We offer a 1-year warranty.
Is the price calculated by the live or finished area?
Printing prices are calculated by the live area. We do not charge for billboard bleed or pocket area up to 6” each direction. Bleeds or pockets larger than 6” may incur a small surcharge.
Can I pick my order up?
No. We don’t offer local pickup availability. Orders are boxed and shipped immediately after finishing, no orders will be stored for local pickup.
Can I drop ship to my customer?
Yes, please note we do not include pricing/billing, but packages do show our return address. We do not offer “blind” drop shipping.